Dear Mr Meacher,
Thank you for your email dated
Robbie Yapp has been off sick, hopefully he is due back
tomorrow. I need
his guidance as a technical surveyor to confirm your issues over
units. Could you please grant me a few days to verify and reply
I must say I'm a little disappointed not to have received a
reply for this
mail from the 5th Feb - forwarded below.
I saw from my mailserver that it had been received by your email
at the time of sending.
In case the pdf/jpg attachments caused reception issues, I have
them up and they are available here:
* The proposed design for the small windows I was sent 3rd
and as such what I'd expected.
* A comparison of the original design, what I was expecting and
actually (wrongly) produced.
* The four scale drawings of what they should be, as pdf files.
* Image from across the road showing original and replacement
the same design.
I've today spotted that the house at #81 across the road has a
of old & new (replacement casement) windows, both of which
same design as mine, even though the panels are different sizes
This I have included a picture of in the zip file referred to
Therefore, the fact that Everest (being the second largest home
company in the country) have been unable to achieve this, does
I really hadn't expected this project to take so long and would
point out it has delayed my other refurbishment plans by
for six months.
Therefore I am willing to give you the opportunity to resolve
to my satisfaction, although this can only be until I have found
supplier, at which point we would have to consider this order
On 05/02/14 20:20, sean@xxxxxxxxxxx
Hello Mr Lees,
I see what has happened here.
I’ve put together an image titled “one of these is not like the
others”, which will show you what the differences are.
Basically, the ‘scaled drawing’ that may have been supplied to
doesn’t look like the design I sent you previously and gave
Robbie a copy
of (as an acetate printout) in December.
Somewhere along the line, it has been cropped, not scaled.
I’m sure the difference will be immediately apparent to you.
I’ve also attached here scale
of what I expected them to look like - where the design is the
for the difference in panel sizes.
It’s not a difficult change - these took me about half an hour.
These are for the 4 panel sizes that I was originally given
I’ve confirmed with CET that the edge sizes are fine. So for
Unless you need different panel sizes, feel free to have them
However I would like confirmation of what is being produced to
more time, effort and materials.
Then when they’re finished, pictures as you kindly provided
so I’m not surprised if/when they eventually turn up at my
When I received the mail last Friday, I will admit I took a
couple of days
to calm down from the feeling of shouting at a mindless
I’m happy to deal with you directly as you have shown me that
I would however still like answers to my other queries from the
Sent from Windows Mail
Sent: Monday, 3 February 2014 12:32
Dear Mr Meacher,
I sent you an email on the 21 Jan asking you if you had looked
at our website
and also if my reply to your email was OK.
On the 23 Jan I sent you actual pictures of the units in your
You replied on the 29 Jan some 6 days later after we emailed
email was not clear. These are the scaled drawings that were
CET. I need to know what you are not happy with. I would
appreciate a constructive
reply. I would like myself and the surveyor to visit you to find
you are not happy with these designs.
The offer of visiting me to see your actual windows still
windows are being delivered Wednesday.
Given that the smaller window design appears to have been
the answer will have to be 'no'.
At some future time I would imagine that will be corrected,
time is not now.
We can work together and get these designs sorted as quickly as
or we can play ping pong on emails to prolong this simply task.
you want to move forward.
I can't help feeling that we've been here several times before
in fact going around in circles.
Analogous to me describing to you a racehorse and getting back
So I do have to say that I've completely lost faith in your
If unit 'B' doesn't look like supplied design 'A', shouldn't
checking that and confirming with the customer BEFORE
In fact the only part of this project that has gone right so far
when I corresponded with CET directly (which both of us were
What exactly do you hope to achieve by sending Robbie out
that we're still essentially in the same position that we have
early October - 4 Months!
From the original designs I was sent back (dated 3rd October
were 4 sizes of panel:
This means, for them to not be 'lost in translation' again, I
scale drawings of this remarkably simple glass design and send
the appropriate people.
If/When those have, as before, been deemed suitable for
confirmed, as was the large design (which having finally now
seen a picture
of, I'm very happy with!), then hopefully we will be able to
then I'll send you copies also.
In my day job, I'm used to dealing with international projects
affect upwards from 2000 people.
Dealing with home improvements on this scale shouldn't be this
Should we continue with this, I would also expect some kind of
in the cost, given that I appear to be doing your jobs for you.
Please don't get this wrong again or I shall have to find
On 30/01/14 10:06, Robyn.Drury@xxxxxxxxxxxxx
Hi Mr Meacher,
Ken Lee's has asked me to make an appointment for Robbie Yapp to
you to discuss the window query.
I can offer you an early morning appointment again from Tuesday
Could you let me know a day that would be suitable to you?