Dear Mr Meacher,
I cannot open the link you sent
me as
i have been blocked by our IT..
Your windows have been delivered
and
Rob and I have looked at them. To be honest I think they look
good, but
may I suggest that we install the windows and see what you
think, I am
sure you will be happy with the result. I think CET have done a
good job
on these. If you are not happy once they have been installed it
would be
easier to modify them once they are situ. As you are aware there
are various
sizes and it makes sense to me that once they are all lined up
it should
equal out. You will also have the benefit of having the new
windows installed
and your heating bills and the reduction of noise.
Kind regards
Yes of course.
Sean
On 18/02/14 17:12, Ken.Lees@xxxxxxxxxxxxx
wrote:
Dear Mr Meacher,
Thank you for your email dated 16/2. Robbie Yapp has been off
sick, hopefully
he is due back tomorrow. I need his guidance as a technical
surveyor to
confirm your issues over the these units. Could you please grant
me a few
days to verify and reply to you.
Regards
Hello,
I must say I'm a little disappointed not to have received a
reply for this
mail from the 5th Feb - forwarded below.
I saw from my mailserver that it had been received by your email
system
at the time of sending.
In case the pdf/jpg attachments caused reception issues, I have
packaged
them up and they are available here:
https://www.dropbox.com/s/704bgqwc1z542of/20140215-ES1910AR-Meacher-EverestWindows.zip
This contains:
* The proposed design for the small windows I was sent 3rd
October 2013
and as such what I'd expected.
* A comparison of the original design, what I was expecting and
what was
actually (wrongly) produced.
* The four scale drawings of what they should be, as pdf files.
* Image from across the road showing original and replacement
windows with
the same design.
I've today spotted that the house at #81 across the road has a
mixture
of old & new (replacement casement) windows, both of which
have the
same design as mine, even though the panels are different sizes
and shapes.
This I have included a picture of in the zip file referred to
above.
Therefore, the fact that Everest (being the second largest home
improvements
company in the country) have been unable to achieve this, does
seem quite
bizarre.
I really hadn't expected this project to take so long and would
like to
point out it has delayed my other refurbishment plans by
getting on
for six months.
Therefore I am willing to give you the opportunity to resolve
this farce
to my satisfaction, although this can only be until I have found
an alternative
supplier, at which point we would have to consider this order
cancelled.
Regards,
Sean Meacher
On 05/02/14 20:20, sean@xxxxxxxxxxx
wrote:
Hello Mr Lees,
I see what has happened here.
I’ve put together an image titled “one of these is not like the
others”, which will show you what the differences are.
Basically, the ‘scaled drawing’ that may have been supplied to
CET,
doesn’t look like the design I sent you previously and gave
Robbie a copy
of (as an acetate printout) in December.
Somewhere along the line, it has been cropped, not scaled.
I’m sure the difference will be immediately apparent to you.
I’ve also attached here scale drawings of what I expected them
to look
like - where the design is the same, accounting for the
difference in panel
sizes.
It’s not a difficult change - these took me about half an hour.
These are for the 4 panel sizes that I was originally given
around 3rd
October.
I’ve confirmed with CET that the edge sizes are fine. So for
that I’m
happy.
Unless you need different panel sizes, feel free to have them
processed
appropriately.
However I would like confirmation of what is being produced to
save wasting
more time, effort and materials.
Then when they’re finished, pictures as you kindly provided
previously,
so I’m not surprised if/when they eventually turn up at my
house.
When I received the mail last Friday, I will admit I took a
couple of days
to calm down from the feeling of shouting at a mindless
unstoppable behemoth.
I’m happy to deal with you directly as you have shown me that
you can
be helpful.
I would however still like answers to my other queries from the
2nd Feb.
Regards,
Sean Meacher
Sent from Windows Mail
From: Ken.Lees@xxxxxxxxxxxxx
Sent: Monday, 3 February 2014 12:32
To: Sean
Meacher
Cc: Robbie.Yapp@xxxxxxxxxxxxx,
Robyn.Drury@xxxxxxxxxxxxx,
Helen.Mundy@xxxxxxxxxxxxx
Dear Mr Meacher,
I sent you an email on the 21 Jan asking you if you had looked
at our website
and also if my reply to your email was OK.
On the 23 Jan I sent you actual pictures of the units in your
windows.
You replied on the 29 Jan some 6 days later after we emailed
you. Your
email was not clear. These are the scaled drawings that were
supplied to
CET. I need to know what you are not happy with. I would
appreciate a constructive
reply. I would like myself and the surveyor to visit you to find
out why
you are not happy with these designs.
The offer of visiting me to see your actual windows still
remain. Your
windows are being delivered Wednesday.
Given that the smaller window design appears to have been
somewhat truncated
the answer will have to be 'no'.
At some future time I would imagine that will be corrected,
however that
time is not now.
We can work together and get these designs sorted as quickly as
possible,
or we can play ping pong on emails to prolong this simply task.
I like
you want to move forward.
Kind regards
I can't help feeling that we've been here several times before
and are
in fact going around in circles.
Analogous to me describing to you a racehorse and getting back
from you
an elephant.
So I do have to say that I've completely lost faith in your
process.
If unit 'B' doesn't look like supplied design 'A', shouldn't
someone be
checking that and confirming with the customer BEFORE
manufacture??
In fact the only part of this project that has gone right so far
has been
when I corresponded with CET directly (which both of us were
happy about).
What exactly do you hope to achieve by sending Robbie out
again?.. given
that we're still essentially in the same position that we have
been since
early October - 4 Months!
From the original designs I was sent back (dated 3rd October
2013), there
were 4 sizes of panel:
379x234mm
393x234mm
405x234mm
419x234mm
This means, for them to not be 'lost in translation' again, I
have produced
scale drawings of this remarkably simple glass design and send
them to
the appropriate people.
If/When those have, as before, been deemed suitable for
production and
confirmed, as was the large design (which having finally now
seen a picture
of, I'm very happy with!), then hopefully we will be able to
proceed -
then I'll send you copies also.
In my day job, I'm used to dealing with international projects
that can
affect upwards from 2000 people.
Dealing with home improvements on this scale shouldn't be this
tortuous!
Should we continue with this, I would also expect some kind of
reduction
in the cost, given that I appear to be doing your jobs for you.
Please don't get this wrong again or I shall have to find
somewhere more
competent.
Regards,
Sean Meacher
On 30/01/14 10:06, Robyn.Drury@xxxxxxxxxxxxx
wrote:
Hi Mr Meacher,
Ken Lee's has asked me to make an appointment for Robbie Yapp to
come see
you to discuss the window query.
I can offer you an early morning appointment again from Tuesday
4th
Feb onwards?
Could you let me know a day that would be suitable to you?
Kind regards,
|
