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Re: Everest Home Improvements (ES1910AR) - images

On 21/02/14 14:47, Ken.Lees@xxxxxxxxxxxxx wrote:

Dear Mr Meacher,

I cannot open the link you sent me as i have been blocked by our IT..

Your windows have been delivered and Rob and I have looked at them. To be honest I think they look good, but may I suggest that we install the windows and see what you think, I am sure you will be happy with the result. I think CET have done a good job on these. If you are not happy once they have been installed it would be easier to modify them once they are situ. As you are aware there are various sizes and it makes sense to me that once they are all lined up it should equal out. You will also have the benefit of having the new windows installed and your heating bills and the reduction of noise.

Kind regards

Sean Meacher <sean@xxxxxxxxxxx>

18/02/2014 18:45

"Helen.Mundy@xxxxxxxxxxxxx" <Helen.Mundy@xxxxxxxxxxxxx>, "Robbie.Yapp@xxxxxxxxxxxxx" <Robbie.Yapp@xxxxxxxxxxxxx>, "Robyn.Drury@xxxxxxxxxxxxx" <Robyn.Drury@xxxxxxxxxxxxx>
Re: Everest Home Improvements (ES1910AR)

Yes of course.


On 18/02/14 17:12,
Ken.Lees@xxxxxxxxxxxxx wrote:

Dear Mr Meacher,

Thank you for your email dated 16/2. Robbie Yapp has been off sick, hopefully he is due back tomorrow. I need his guidance as a technical surveyor to confirm your issues over the these units. Could you please grant me a few days to verify and reply to you.


Sean Meacher <sean@xxxxxxxxxxx>

16/02/2014 20:03

"Ken.Lees@xxxxxxxxxxxxx" <Ken.Lees@xxxxxxxxxxxxx>
"Robbie.Yapp@xxxxxxxxxxxxx" <Robbie.Yapp@xxxxxxxxxxxxx>, "Robyn.Drury@xxxxxxxxxxxxx" <Robyn.Drury@xxxxxxxxxxxxx>, "Helen.Mundy@xxxxxxxxxxxxx" <Helen.Mundy@xxxxxxxxxxxxx>
Re: Everest Home Improvements (ES1910AR)

I must say I'm a little disappointed not to have received a reply for this mail from the 5th Feb - forwarded below.
I saw from my mailserver that it had been received by your email system at the time of sending.
In case the pdf/jpg attachments caused reception issues, I have packaged them up and they are available here:


This contains:
* The proposed design for the small windows I was sent 3rd October 2013 and as such what I'd expected.
* A comparison of the original design, what I was expecting and what was actually (wrongly) produced.
* The four scale drawings of what they should be, as pdf files.
* Image from across the road showing original and replacement windows with the same design.

I've today spotted that the house at #81 across the road has a mixture of old & new (replacement casement) windows, both of which have the same design as mine, even though the panels are different sizes and shapes. This I have included a picture of in the zip file referred to above.
Therefore, the fact that Everest (being the second largest home improvements company in the country) have been unable to achieve this, does seem quite bizarre.

I really hadn't expected this project to take so long and would like to point out it has delayed my other refurbishment plans by getting on for six months.
Therefore I am willing to give you the opportunity to resolve this farce to my satisfaction, although this can only be until I have found an alternative supplier, at which point we would have to consider this order cancelled.

Sean Meacher

On 05/02/14 20:20,
sean@xxxxxxxxxxx wrote:
Hello Mr Lees,

I see what has happened here.
I’ve put together an image titled “one of these is not like the others”, which will show you what the differences are.
Basically, the ‘scaled drawing’ that may have been supplied to CET, doesn’t look like the design I sent you previously and gave Robbie a copy of (as an acetate printout) in December.
Somewhere along the line, it has been cropped, not scaled.
I’m sure the difference will be immediately apparent to you.

I’ve also attached here scale drawings of what I expected them to look like - where the design is the same, accounting for the difference in panel sizes.
It’s not a difficult change - these took me about half an hour.
These are for the 4 panel sizes that I was originally given around 3rd October.
I’ve confirmed with CET that the edge sizes are fine. So for that I’m happy.
Unless you need different panel sizes, feel free to have them processed appropriately.
However I would like confirmation of what is being produced to save wasting more time, effort and materials.
Then when they’re finished, pictures as you kindly provided previously, so I’m not surprised if/when they eventually turn up at my house.

When I received the mail last Friday, I will admit I took a couple of days to calm down from the feeling of shouting at a mindless unstoppable behemoth.
I’m happy to deal with you directly as you have shown me that you can be helpful.
I would however still like answers to my other queries from the 2nd Feb.


Sean Meacher

Sent from Windows Mail

 ‎Monday‎, ‎3‎ ‎February‎ ‎2014 ‎12‎:‎32
Sean Meacher
Robbie.Yapp@xxxxxxxxxxxxx, Robyn.Drury@xxxxxxxxxxxxx, Helen.Mundy@xxxxxxxxxxxxx

Dear Mr Meacher,

I sent you an email on the 21 Jan asking you if you had looked at our website and also if my reply to your email was OK.

On the 23 Jan I sent you actual pictures of the units in your windows. You replied on the 29 Jan some 6 days later after we emailed you.  Your email was not clear. These are the scaled drawings that were supplied to CET. I need to know what you are not happy with. I would appreciate a constructive reply. I would like myself and the surveyor to visit you to find out why you are not happy with these designs.

The offer of visiting me to see your actual windows still remain. Your windows are being delivered Wednesday.

Given that the smaller window design appears to have been somewhat truncated the answer will have to be 'no'.
At some future time I would imagine that will be corrected, however that time is not now.

We can work together and get these designs sorted as quickly as possible, or we can play ping pong on emails to prolong this simply task. I like you want to move forward.

Kind regards

Sean Meacher <sean@xxxxxxxxxxx>

02/02/2014 13:47

Robbie.Yapp@xxxxxxxxxxxxx, Ken.Lees@xxxxxxxxxxxxx
Re: Everest Home Improvements (ES1910AR)

I can't help feeling that we've been here several times before and are in fact going around in circles.
Analogous to me describing to you a racehorse and getting back from you an elephant.
So I do have to say that I've completely lost faith in your process.
If unit 'B' doesn't look like supplied design 'A', shouldn't someone be checking that and confirming with the customer BEFORE manufacture??
In fact the only part of this project that has gone right so far has been when I corresponded with CET directly (which both of us were happy about).
What exactly do you hope to achieve by sending Robbie out again?.. given that we're still essentially in the same position that we have been since early October - 4 Months!

From the original designs I was sent back (dated 3rd October 2013), there were 4 sizes of panel:

This means, for them to not be 'lost in translation' again, I have produced scale drawings of this remarkably simple glass design and send them to the appropriate people.
If/When those have, as before, been deemed suitable for production and confirmed, as was the large design (which having finally now seen a picture of, I'm very happy with!), then hopefully we will be able to proceed - then I'll send you copies also.

In my day job, I'm used to dealing with international projects that can affect upwards from 2000 people.
Dealing with home improvements on this scale shouldn't be this tortuous!
Should we continue with this, I would also expect some kind of reduction in the cost, given that I appear to be doing your jobs for you.
Please don't get this wrong again or I shall have to find somewhere more competent.

Sean Meacher

On 30/01/14 10:06,
Robyn.Drury@xxxxxxxxxxxxx wrote:

Hi Mr Meacher,

Ken Lee's has asked me to make an appointment for Robbie Yapp to come see you to discuss the window query.

I can  offer you an early morning appointment again from Tuesday 4th Feb onwards?

Could you let me know a day that would be suitable to you?

Kind regards,

Attachment: So this should not have been difficult - M2160446.JPG
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Attachment: DS201 ES1910AR 2 OF 2.jpg
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