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ES1910AR update

Here is the google docs link
Please do ask me questions if the column names or functions are not entirely obvious.
Having considered it over the holidays, I do also have to say that I am still disappointed by your offer.
After 16 months and two letters to your CEO, I'm sure you can do better than offer the bare minimum of the work you should have done in the first place (plus the deposit refund).
On the occasions that I have to do things for our CEO or higher executives, anything less than "ensure the customer goes away happy" is not acceptable. 
Even accounting for that our customers are likely to be spending millions instead of thousands.
Make me a better offer.

Also please could you be more pro-active on providing status updates.

Sean Meacher