Re: Everest Contract - ES1910AR

[Helen.Mundy@xxxxxxxxxxxxx]

Good afternoon Mr Meacher

I am sorry to hear of your dissatisfaction
and have forwarded your email to Ken.

Kind regards
Helen

Sean Meacher <sean@xxxxxxxxxxx>

17/01/2014 11:52

To	<Helen.Mundy@xxxxxxxxxxxxx>
cc
Subject	Re: Everest Contract - ES1910AR

Hello Helen,

It has been 48 hours so far and I'm still feeling somewhat ignored.
If I guess that ken.lees@xxxxxxxxxxxxx is his email address, would I be likely to get a reply?..

Alternatively, is there anyone above him that is likely to be able to show that they care at all?..
Don't you have a customer service department? or even a single person who manages each project?

Thanks,
Sean Meacher

On Wed, 15 Jan 2014 11:26:42 +0000, Helen.Mundy@xxxxxxxxxxxxx wrote:

Good afternoon Mr Meacher

I will forward your email to Robbie's Manager who is Ken Lees.

Kind Regards
Helen

Sean Meacher

15/01/2014 11:03

To
cc
Subject	Re: Everest Contract - ES1910AR

While dealing with Mr Yapp the surveyor has been entirely pleasant, he's
essentially at the bottom of the chain and not the person I want to speak
with.
Whoever the project manager or equivalent is, the person who has all the
information about the project, is the person I would like to explain to
me why there has been such a vacuum of customer service over the last several
months.

Presently, I'm being asked to accept, then pay nearly £20,000 for, an
amount of your companies products, *sight unseen*.
Then in a couple of years, I'll have to do the same for the other half
of the house.
This, along with the repeating issues and no-one being willing or able
to give me any information about the 'why' of any of this, are why I'm
not yet convinced about Everests ability to successfully see this project
through.

Please find me someone further up the chain that I can speak to, who can
send me some pictures of what I'm getting, to help me regain the confidence
that I shouldn't have gone with someone else.
Then I'll agree to an installation date.
Is this something you can do?

Regards,

Sean Meacher

 

On Wed, 15 Jan 2014 09:00:37 +0000, Helen.Mundy@xxxxxxxxxxxxx wrote:

Good morning Mr Meacher

Robyn had advised that we needed to delay the appointment made for 20 Jan.  We now have a new delivery date of week ending 31 Jan so I need to arrange new dates with you but before we do that I will get the surveyor to contact you with regards to the questions below.

Kind Regards
Helen

Sean Meacher

14/01/2014 18:35

To
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Subject	Re: Everest Contract - ES1910AR

Hello Helen,

Has there been another delay? do I need to change the date *again*?..

I'd like to have confirmation of the changes to the small stained-glass design that were required.
Also, I had asked previously to have some sort of idea of what the frame designs will look like, as so far, *no-one* has been forthcoming with that information.
Who do I need to speak to to make those things happen?

Regards,

Sean Meacher

On Tue, 14 Jan 2014 10:31:34 +0000, Helen.Mundy@xxxxxxxxxxxxx wrote:

Good morning Mr Meacher

Please would you been kind enough to contact me with regards to arranging an installation appointment.

Kind Regards
Helen