Thank you for looking at this.
I'm afraid our office here is something of a dead zone with regards to mobile signals. Hence the preference for email.
What do you need to know?..
The 30 second version would be:
December: I was told there was 'a problem with the glass design', but not what it was.
I gave the surveyor a copy of the *original* design, expecting that it would be resized as appropriate for your differently sized panels, that any changes would be confirmed with me, then that could be produced.
What happened, that I discovered when I finally saw a picture in January, was that the original design had been cropped, I hadn't been informed of any changes, then Everest went ahead and made all the panels.
I sent them to-scale drawings of what I'd expected and asked them to correct their mistake.
After a bit of to-ing and fro-ing, it was obvious nothing was going to happen, yet there has been no movement to either correct their mistake, nor to let me cancel the thing.
Here we still are, seven months later.
I can provide you with electronic copies of what I sent to Mr Saunders, also the scale drawings of the panels as I was expecting them, if that would help.
On Wed, 20 Aug 2014 10:19:22 +0000, Richard Lawrence <Richard.Lawrence@xxxxxxxxxxxxx> wrote:
I have been trying to call you and email last week to discuss the matter of your installation as laid out in your letter dated 7th August. I have not been able to do so and I would be most grateful if you would call me or reply by email so we may move matters forward
National Customer Relations Manager
Address: Everest House, Sopers Road, Cuffley, EN6 4SG
Direct Dial:01707 877 022
Fax: 01707 876 156
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