Re: ES1910AR update

[Sean Meacher <sean@xxxxxxxxxxx>]

Richard,
In lieu of any updates from you or to the spreadsheet link I sent, here's the same thing as an Excel file (xlsx).

Please remember that I did previously state (many times) that given the time this has taken, I can only accept a full set of windows, at a reasonable price.

Regards,
Sean Meacher

On 14/01/2015 14:40, Richard Lawrence wrote:

Good Afternoon

 

Thank you for the link again,  our IT protocols block this sort of thing but I will try from home later to  open it.

 

I understand that  you are disappointed with the offer but as I have said previously that is the offer, I cannot increase it.

 

I will be more timely with updates as I get them

 

 

Kind Regards,

Richard Lawrence
National Customer Relations Manager

 

Address: Everest House, Sopers Road, Cuffley, EN6 4SG
Direct Dial:01707 877 022
Mobile: 07808365158
Fax: 01707 876 156

Email: richard.lawrence@xxxxxxxxxxxxx

Website: www.everest.co.uk

 

 

 

 

 

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From: Sean Meacher [mailto:sean@xxxxxxxxxxx]
Sent: 14 January 2015 13:29
To: Richard Lawrence
Subject: ES1910AR update

 

Richard,
Here is the google docs link
https://docs.google.com/spreadsheets/d/1FYIgaAP9ze7eh6rN9Eq6r6bsiXk3CSVOq30_QOCuBD0/edit
Please do ask me questions if the column names or functions are not entirely obvious.
Having considered it over the holidays, I do also have to say that I am still disappointed by your offer.
After 16 months and two letters to your CEO, I'm sure you can do better than offer the bare minimum of the work you should have done in the first place (plus the deposit refund).
On the occasions that I have to do things for our CEO or higher executives, anything less than "ensure the customer goes away happy" is not acceptable. 

Even accounting for that our customers are likely to be spending millions instead of thousands.
Make me a better offer.

Also please could you be more pro-active on providing status updates.

Regards,

Sean Meacher

Attachment: Everest Windows Status for --- --------- ------, ------.xlsx
Description: application/vnd.openxmlformats-officedocument.spreadsheetml.sheet