Dear
Mr Flanagan,
I'm
going to go out on a limb here and suggest that the reason
there has been no progress is that you're the 'legal services'
manager and the issues are ones of manufacturing and
manufacture, along with the general incompetence of Everest as
a whole.
I'm
also going to assume that you're not completely aware what the
issues are.
Before you lose
interest, would you be so kind as to send me a copy of the
supposed contract, as that's just one of the many things that
I've not yet received from Everest.
Attached
to this email is a pdf file, this contains the following
images:
1) Photo of original window design
2) Example of (1 of 4) to-scale drawings I produced and
sent Oct 2013 and again Jan 2014.
3) Photo I received from Ken Lees, Jan 2014, showing
incorrect leading design
4) Photo I received from Richard Lawrence, Feb 2015, AGAIN
showing the same, incorrect leading design (supposedly
re-manufactured).
Also attached is the spreadsheet that was supposed to be FULLY
filled out with 'at cost' prices, but was actually returned
half-completed with the RETAIL prices.
Somehow the information from your second
surveyor John Rushmere (Dec 2014) didn't make it to the second
salesman Adam Freeman, to be included here (another failure).
It's rather obvious that when Ken Lees took
the second set of photo's, he didn't check them against the
previously provided scale drawings. Neither did Richard Lawrence
when he forwarded them onto me.
This is what I class as the 'general
incompetence' and is neither my problem nor yours to sort out.
The original purchase agreement stated 11-12
weeks for delivery, yet here we are 21 months later.
To be perfectly honest, I don't believe it's
within the capacity of Everest to resolving this satisfactorily
because your company is full of old-manufacturing
middle-management who have not a clue how your products are
manufactured. Nor does it have the flexibility required to be
able to make this work, for much the same reasons.
At every stage, I've been made promises, yet there doesn't
appear to be anyone who can actually follow through on them. or
provide me with the information I have asked for so as to make
an informed decision on how I would like to proceed.
You visiting my home is not going to make
any difference as you're not the right person to answer all the
questions that I have asked and have yet to receive any answer
for.
It will just drag on forever.
Option 1)
Everest agrees to cancel the order without
further charge to myself (as per the Sales of Goods and Services
act 1982 - for "failing to provide an acceptable product in a
reasonable time properly")
This will save you further embarrassment,
media exposure and wasting everyone's time.
Option 2)
You provide, as I'd asked for since Jan
2014, a "full set of windows, all with the correctly
manufactured designs for a reasonable price". This would either
be 'at cost' (as was promised by Richard Lawrence should I
accept the offer for producing the second half of the windows
for my home) for all of them, or taken as the national average
of a double glazed unit which is around £500 (which would make
the total a more reasonable £11/12,000 (taken as around 22
units)
Option 3)
You provide me with the details of how and
where I can obtain units of the same frame design that you have
produced (one of my long-unanswered questions to RL, or at least
since the second set of pictures - which was the first time I
had seen an external view of *any* of the units), so that I may
obtain equivalent frame designs for the second half of my house,
so as not to be left with a motley of windows designs, were I to
accept that which you have produced.
Also, the existing order to be renegotiated for a more
reasonable price, given the time taken and the fact that at
every stage, the issues have all been generated by Everest
yourselves.
Use the suggested pricing scheme from option 2.
Along with options 2 or 3, if you have a
look at the spreadsheet, I'd dearly love to know how you can
think to get away with charging £3128 for a 'hardwood exterior
kitchen door'.
Bear in mind, it did take 18 months to get
an itemised price-list from any of you - if the original
salesman had told me this, I never would have signed up!
I found an equivalent one via a quick
internet search for £280 (leaderdoors.co.uk) - this being
"hardwood, exterior, finished, double-glazed" door.
I had queried with with your social media portals
(twitter/facebook) but have yet to receive a reply.
The bespoke designs I had expected to be a
little more than average, but charging an order of magnitude
larger for a standard item places some suspicion on your whole
pricing structure.
The double glazing industry already has a
very bad reputation. This does nothing to change that.
All of this to be negotiated before
installation, as otherwise that would just be
another protracted battle against the forces of ineptitude.
If it's all the same to you, I'd rather keep
the communications electronic. Apparently an email mbox export
is legally acceptable, should that ever be required in the
future.
Plus it saves the waste of a 4-hour
round-trip.
Please also bear in mind, "can't" is just
another way of saying "don't know how".
Sincerely,
Sean Meacher