Thank you for your email, I am sorry for the delay in responding , I have been offsite for two days but back in tomorrow . I will discuss with Ken and revert back to you if that would be ok
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Apparently you're both back in your offices this week, so I'm hoping this is a good time to see where we are in all this.
After all, it has now officially been over a year since I first signed up with Everest and really it's no closer to completion than it was back in January.
To reiterate, this is what I'd requested in my letter to your CEO:
a) Produce the correct designs to the given specifications, confirming with me what is to be manufactured.
b) Produce the rest of the windows (with the correct designs) so that I never have to come back and deal with Everest ever again.
c) Because this whole debacle has been the internal fault of Everest, don’t charge me more than the existing/outstanding £18,816 as a way to say sorry for all of this.
Mr Lawrence, in your email from 21st August, you replied:
How do we go about adjusting that so that I'm not stung by all this later? given that it has been so stressful dealing with Everest and taken so much of my time and energy over the past THIRTEEN MONTHS.
I'm perfectly happy for you to produce new documents and send them for me to sign.
To be clear, I've never ever asked for 'free' windows.
I've asked you to do 100% of the windows for my home for £18,816, which you have agreed to do.
How you make that happen is not my problem.
This works out to a discount of around 50% from the initial survey price of around £38,000.
As my engineering background has given me some understanding of how mass production works, or at least how it should, this I would also consider a more realistic amount for the whole house.