Morning
I am proposing that once all works are complete the £2,082 is returned to you and on receipt of full payment of the outstanding balance in recognition of the issues that you have had to date.
As I said I think we should all jump on a call next week when Ken has returned to the office.
Kind Regards,
Richard Lawrence
National Customer Relations Manager
Address: Everest House, Sopers Road, Cuffley, EN6 4SG
Direct Dial:01707 877 022
Mobile: 07808365158
Fax: 01707 876 156
Email: richard.lawrence@xxxxxxxxxxxxx
Website: www.everest.co.uk
This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
From: Sean Meacher [mailto:sean@xxxxxxxxxxx]
Sent: 16 September 2014 15:29
To: Richard Lawrence
Subject: RE: CEO Letter ES1910AR
In my letter, I had asked for:
b) Produce the rest of the windows (with the correct designs) so that I never have to come back and deal with Everest ever again.
c) Because this whole debacle has been the internal fault of Everest, don’t charge me more than the existing/outstanding £18,816 as a way to say sorry for all of this.
In your email of 21st August, you stated:
"I am favouring option 1 in your letter and don’t have an issue discounting the order as you have suggested."
Which to me means that *everything* would cost me £18,816.
The £2082 was what I paid as the deposit.
Is there some confusion with this?..
Regards,
Sean Meacher
On Tue, 16 Sep 2014 13:04:39 +0000, Richard Lawrence <Richard.Lawrence@xxxxxxxxxxxxx> wrote:
Good Afternoon Mr Meacher
I was away last week and Ken Lees is away until next Tuesday and he has the detail on the case.
The discount will be processed once all works are completed, I will arrange this . As you are on Finance we won’t reduce the balance as this will mean new documents will need to be produced and signed, I will simply raise a cheque.
To be clear I have only agreed to refund £2082 as laid out in your letter so I am unclear why I am being asked about free windows as I have never discussed this.
I think the prudent thing to do is for you , me and Ken to jump on a call next week and talk matters though.
Kind Regards,
Richard Lawrence
National Customer Relations Manager
Address: Everest House, Sopers Road, Cuffley, EN6 4SG
Direct Dial:01707 877 022
Mobile: 07808365158
Fax: 01707 876 156Email: richard.lawrence@xxxxxxxxxxxxx
Website: www.everest.co.uk
This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
From: Sean Meacher [mailto:sean@xxxxxxxxxxx]
Sent: 16 September 2014 13:38
To: Richard Lawrence
Subject: Re: CEO Letter ES1910AR
Hello Mr Lawrence,
Apparently you were away week before last and I was rather busy last week. I wanted to check with you about the financial side of this thing.
You'd previously agreed to the 'discount' I'd asked for, so how do we ensure this doesn't somehow get lost in the administrata?
After all, with this having taken a year and quite some effort, I don't really want any nasty surprises later.Also, Ken Lees mentioned on a related note that you'd have to sign off production of the rest of the units - porch, living room, dining room, landing & upstairs toilet.
How do we make this all happen and not lose momentum?..
Thanks,
Sean Meacher
On 27/08/2014 08:43, Richard Lawrence wrote:
Morning
That’s fine Ken can assist at branch level to move matters forward, I remain available for any assistance also
Kind Regards,
Richard Lawrence
National Customer Relations Manager
Address: Everest House, Sopers Road, Cuffley, EN6 4SG
Direct Dial:01707 877 022
Mobile: 07808365158
Fax: 01707 876 156Email: richard.lawrence@xxxxxxxxxxxxx
Website: www.everest.co.uk
This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
From: Sean Meacher [mailto:sean@xxxxxxxxxxx]
Sent: 26 August 2014 17:48
To: Richard Lawrence
Subject: RE: CEO Letter ES1910AR
Well that's quite far...
I don't think it needs meeting in person.
I'll have a look on the website and then find out from him which are the closest available to what already exists.
Does that seem fair?On Tue, 26 Aug 2014 14:02:57 +0000, Richard Lawrence <Richard.Lawrence@xxxxxxxxxxxxx> wrote:
Good Afternoon
DO you think and I know you are very busy it would be prudent for you to meet Ken at the branch and finalize matters ?
Kind Regards,
Richard Lawrence
National Customer Relations Manager
Address: Everest House, Sopers Road, Cuffley, EN6 4SG
Direct Dial:01707 877 022
Mobile: 07808365158
Fax: 01707 876 156Email: richard.lawrence@xxxxxxxxxxxxx
Website: www.everest.co.uk
This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
From: Sean Meacher [mailto:sean@xxxxxxxxxxx]
Sent: 26 August 2014 14:28
To: Richard Lawrence
Subject: Re: CEO Letter ES1910AR
Hello Mr Lawrence,
Well that sounds promising, but I'm not getting my hopes up just yet...
If the other half of the units are to now be produced, there are couple of things to be aware of.
The ones for the upstairs toilet and the outside front porch both have special (patterned) glass.
Currently I haven't seen which style was selected, which would probably be a good idea before they are produced.
Would it be possible to find this out before they arrive at my home?
I can send pictures if that would help.
The toilet one could be described as 'small seashells' and the porch is what would best be described as 'vertical flutes'.
After all, it did take four months for sending me pictures of the stained glass and I don't think anyone wants a repeat of all that trouble...
Regards,
Sean MeacherOn 21/08/2014 07:28, Richard Lawrence wrote:
Good Morning
Thank you for your response, I have the drawings and I am keen we move forward. I am favouring option 1 in your letter and don’t have an issue discounting the order as you have suggested.
Ken Lees informs me that the units that are in branch are ready to be inspected but of course we need to be very clear exactly what is required if any need to be re ordered. I will speak to him today and see exactly what he is suggesting is the best way forward.
Kind Regards,
Richard Lawrence
National Customer Relations Manager
Address: Everest House, Sopers Road, Cuffley, EN6 4SG
Direct Dial:01707 877 022
Mobile: 07808365158
Fax: 01707 876 156Email: richard.lawrence@xxxxxxxxxxxxx
Website: www.everest.co.uk
This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
From: Sean Meacher [mailto:sean@xxxxxxxxxxx]
Sent: 20 August 2014 17:28
To: Richard Lawrence
Subject: Re: CEO Letter ES1910AR
Hello,
Thank you for looking at this.
I'm afraid our office here is something of a dead zone with regards to mobile signals. Hence the preference for email.
What do you need to know?..
The 30 second version would be:
December: I was told there was 'a problem with the glass design', but not what it was.
I gave the surveyor a copy of the *original* design, expecting that it would be resized as appropriate for your differently sized panels, that any changes would be confirmed with me, then that could be produced.
What happened, that I discovered when I finally saw a picture in January, was that the original design had been cropped, I hadn't been informed of any changes, then Everest went ahead and made all the panels.
I sent them to-scale drawings of what I'd expected and asked them to correct their mistake.
After a bit of to-ing and fro-ing, it was obvious nothing was going to happen, yet there has been no movement to either correct their mistake, nor to let me cancel the thing.
Here we still are, seven months later.
I can provide you with electronic copies of what I sent to Mr Saunders, also the scale drawings of the panels as I was expecting them, if that would help.
Regards,
Sean Meacher
On Wed, 20 Aug 2014 10:19:22 +0000, Richard Lawrence <Richard.Lawrence@xxxxxxxxxxxxx> wrote:Good Morning
I have been trying to call you and email last week to discuss the matter of your installation as laid out in your letter dated 7th August. I have not been able to do so and I would be most grateful if you would call me or reply by email so we may move matters forward
Kind Regards,
Richard Lawrence
National Customer Relations Manager
Address: Everest House, Sopers Road, Cuffley, EN6 4SG
Direct Dial:01707 877 022
Mobile: 07808365158
Fax: 01707 876 156Email: richard.lawrence@xxxxxxxxxxxxx
Website: www.everest.co.uk
This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.