Re: FW: ES1910AR Meacher

[Sean Meacher <sean@xxxxxxxxxxx>]

Richard,

While your factory is finding out how they managed to make the same mistake twice, I need some information from you.

Now, along the road on which I live there are about 150 houses. 

None of which have windows that look like the frames that you have produced. 

In fact any with modern replacements are the very square casement designs with 45degree bevels around the windows, without the sills yours have.

So:
What is the name of this frame design? as they're supposed to be 'timber casement' and really are nothing like what I was expecting.

Is this design specific to Everest? or are there other suppliers who could supply EXACTLY the same - if there are, then a list would be helpful.

As there is no way on earth that after having had to deal with you people for 18 months that I'm willing to end up with a patchwork of windows adorning my house.

This means I'm going to need that spreadsheet fully filled out properly. 

Along with the answers to the above questions.

Can you manage to make that happen?..

After all, it does say on your website that "(Everest) pride ourselves on great customer care"

Regards,

Sean Meacher

On 23/02/2015 13:59, Richard Lawrence wrote:

Good Afternoon

 

Thank you for your email and comments

 

I will pass this back to  branch and ask they address the points raised.

 

 

Kind Regards,

Richard Lawrence

National Customer Relations Manager

 

Address: Everest House, Sopers Road, Cuffley, EN6 4SG
Direct Dial:01707 877 022
Mobile: 07808365158
Fax: 01707 876 156

Email: richard.lawrence@xxxxxxxxxxxxx

Website: www.everest.co.uk

 

 

 

 

 

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

 

 

 

From: Sean Meacher [mailto:sean@xxxxxxxxxxx]
Sent: 23 February 2015 13:53
To: Richard Lawrence
Subject: Re: FW: ES1910AR Meacher

 

Hello Richard,

Well, all I can say is 'interesting'.

Bear in mind this is the first time I've seen what they would look like from the outside - even Trevor never actually showed me any example external views.

It does seem like an awful lot of wood, although that would be comparing them to the 1936 originals.

As an example, the picture of the hallway units that Ken sent me January 2014 shows the inside which is rather plain, so I was expecting the same for these ones. They do look a bit more ornamental and slightly imposing.

Can you do a set of pictures of the insides for all of them? as that's what I'd have to be looking out from every day.

Can you also confirm they are actually all white and not cream please?

Kitchen:
The door and windows look ok.
photos of the insides please

 

Studio:

I'd been told what they would look like, so it's not a complete surprise, although the fanlight there does look somewhat tiny (glass area).

photo of the outside please

 

Bathroom:
Can you find out for me the sizes of the glass panels? I'd like to measure out how much smaller your ones are.

photo of the inside please

 

Hall:
Of course the design looks great.

I had expected the outside to look like the inside and be completely smooth (that was one of the pictures that Ken sent Jan 2014)

But if they all look consistent from the outside then that's one small good thing.

 

'Bed bay':

These are quite a surprise, as mentioned above. They're not exactly 'like for like' are they. Are the sills standard? as they look a bit ugly (but it could just be a bad picture).

Am I to assume they're all the same and all open?
I had thought the ones that didn't would be completely sealed.

As a comparison, the originals open the main units on 1,3,5 and the fanlights on 2,4.

I can't help thinking that the gaps you can see might be difficult to keep clean after a few years...

photos of the inside please

 

'fanlights to small bed bay':

At least the design is consistent with the 'bed bay'.

bear in mind the fanlights for the small bedroom are supposed to be in the middle not the sides.

photo of the inside please

 

'middle section small bed bay':

These still have the incorrect design. I thought you'd had them all re-done?..

Can you explain to me exactly how and why this was not checked before sending this to me?
Is this going to take another year?? (not happy).
I did after all, send you this time last year four scale drawings for the four differently sized panels.

Words cannot describe my displeasure and disappointment.

 

As for the spreadsheet, someone has misunderstood.

It was supposed to be a full set of prices so that I could see what the total would be 'at cost' and therefore make an informed decision.

This is especially important given that your frame designs look unlike any other modern replacement I have seen.

What you've sent me looks like a breakdown of the retail pricing, just for the original order.

My understanding of this is:
retail = 'production cost' + margin + VAT.

What happened to Adam getting the measurements from John Buckland to price up the rest of the windows 'at cost'? (as you apparently authorised).

 

So this shows you've made at least some progress over the last year and a bit.

But not quite enough.
Do you think it will be possible to have this sorted by the summer?

 

Regards,

Sean Meacher.

On 20/02/2015 14:33, Richard Lawrence wrote:

Good Afternoon Mr Meacher

 

Further to  your letters to  Mr Yarwood-Smith.

 

 

Here are the photographs of the units and the spreadsheet requested. Hopefully these are acceptable.

 

 

Kind Regards,

Richard Lawrence

National Customer Relations Manager

 

Address: Everest House, Sopers Road, Cuffley, EN6 4SG
Direct Dial:01707 877 022
Mobile: 07808365158
Fax: 01707 876 156

Email: richard.lawrence@xxxxxxxxxxxxx

Website: www.everest.co.uk

 

 

 

 

 

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

 

 

 

From: Ken Lees
Sent: 20 February 2015 14:25
To: Richard Lawrence
Subject: ES1910AR Meacher

 

Richard, please find spread sheet populated, cannot attach pictures as I could not get on website so I have attached the photo's here.

 

Ok as you can see some are still on pallets and I would like then to stay on there for protection.

 

The small bed bay still has the top fanlights in and we have the fanlights to swap over, I want to keep them protected as they have to travel to site.

 

Please let me know if you or Mr Meacher requires any further information

 

Regards